FAQ’S

FAQ

Where will I be treated?

Your massage or reflexology therapy will be in a comfortable, calm treatment room with soft lighting. You will then be treated on the most appropriate specialist equipment for the holistic therapy you have booked.

Is there a consultation process?

Yes. We’ll email you confirmation of your booking and within that email will be a link. That link will take you through to a Google form that you’ll need to complete and submit in advance of your session. We always ask that you give us enough time to take a good look at this before your session, bearing in mind that we are often working before your treatment so the day before is ideal.
When you arrive we’ll chat through this to fully understand what you would like to get out of your treatment. We will then decide together on a treatment plan.

What do I do during my treatment?

Make yourself comfortable. If your therapist wants you to adjust your position, she or he will either move you or will ask you to move as required. Otherwise, change your position anytime to make yourself more comfortable.

Many people close their eyes and relax completely during a session; others prefer to talk. It’s up to you. It is your treatment, whatever feels natural to you is the best way to relax. Do not hesitate to ask questions at any time.

Why would I not be able to have a massage or reflexology treatment?

There are a few illnesses which mean some holistic therapies would not be the best choice for you. In this instance, we wouldn’t be able to treat you with this particular therapy, but there are plenty of other treatments that may be more suitable and we can help and advise you in making the best choice. If you have any doubt, consult your doctor.

I would like to purchase this as a gift – can I buy vouchers?

Yes, of course. We know that our customers love to be pampered, and what better way to treat your loved one than to give them this as a gift for their special occasion. What’s more is that we have a great immediate system, as soon as you purchase the card, it is emailed over straight away, or you can set a date in the future so you can be sure that you’ll never miss a birthday or other special occasion again.

Book gift vouchers here>>

How can I pay?

We accept cash on the day. However some of our customers prefer to pay in advance. If you would prefer to pay by bank transfer then please do text us on 07757 946023 and we’ll be happy to provide the details. If you’d like to pay by credit card, we take all major cards on site. Do please ensure that you have time for your payment to clear before your appointment.

Can I claim back on my health insurance if I have a massage or reflexology at your therapy centre?

Most insurance companies are happy to work with us. The system usually means that you come for your session and pay for it. After this we will email you over a receipt which details our qualifications along with a reference code for our unique certificate which your health insurance company will cross reference with their database.

If you would like to check in advance of coming, ask your insurance company if they cover ITEC (International Therapy Examination Council) for massage and MAR reflexologists (member of Association of Reflexologists) for reflexology. Both are highly accredited licences so most health insurances will cover both massage and reflexology with these certificates.