FAQ including COVID-19 update
Where will I be treated?
Your massage or reflexology therapy will be in a comfortable, calm treatment room with soft lighting. You will then be treated on the most appropriate specialist equipment for the holistic therapy you have booked.
Is there a consultation process?
Yes. We'll email you confirmation of your booking and within that email will be a link. That link will take you through to a Google form that you'll need to complete and submit in advance of your session. We always ask that you give us enough time to take a good look at this before your session, bearing in mind that we are often working before your treatment so the day before is ideal.
When you arrive we’ll chat through this to fully understand what you would like to get out of your treatment. We will then decide together on a treatment plan.
What do I do during my treatment?
Make yourself comfortable. If your therapist wants you to adjust your position, she or he will either move you or will ask you to move as required. Otherwise, change your position anytime to make yourself more comfortable.
Many people close their eyes and relax completely during a session; others prefer to talk. It's up to you. It is your treatment, whatever feels natural to you is the best way to relax. Do not hesitate to ask questions at any time.
Why would I not be able to have a massage or reflexology treatment?
There are a few illnesses which mean some holistic therapies would not be the best choice for you. In this instance, we wouldn’t be able to treat you with this particular therapy, but there are plenty of other treatments that may be more suitable and we can help and advise you in making the best choice. If you have any doubt, consult your doctor.
I would like to purchase this as a gift - can I buy vouchers?
Yes, of course. We know that our customers love to be pampered, and what better way to treat your loved one than to give them this as a gift for their special occasion. What's more is that we have a great immediate system, as soon as you purchase the card, it is emailed over straight away, or you can set a date in the future so you can be sure that you'll never miss a birthday or other special occasion again.
How can I pay?
We accept cash on the day. However some of our customers prefer to pay in advance. If you would prefer to pay by bank transfer then please do text us on 07757 946023 and we’ll be happy to provide the details. If you'd like to pay by credit card, we take all major cards on site. Do please ensure that you have time for your payment to clear before your appointment.
Can I claim back on my health insurance if I have a massage or reflexology at your therapy centre?
Most insurance companies are happy to work with us. The system usually means that you come for your session and pay for it. After this we will email you over a receipt which details our qualifications along with a reference code for our unique certificate which your health insurance company will cross reference with their database.
If you would like to check in advance of coming, ask your insurance company if they cover ITEC (International Therapy Examination Council) for massage and MAR reflexologists (member of Association of Reflexologists) for reflexology. Both are highly accredited licences so most health insurances will cover both massage and reflexology with these certificates.
We've upgraded our space including fresh new redecoration and adding in new super dooper air-conditioning units which filter out bacteria and viruses. However, in addition to our stringent cleaning, we now have additional requirements, including needing you to complete this form on the morning of your appointment.
What we need from you to keep us all safe during your treatment
*Please wash your hands and face before coming along to your session. Whilst this may seem overkill when we're going to use alcohol on your hands when you arrive, here's the science behind it. Viruses are not living beings they are packets of RNA made up of nucleotides, sugar and phosphoric acid molecules that need to insert themselves into host cells to reproduce. They protect their internal RNA with a lipid bi-layer, this is a double layer of fat molecules. Alcohol from hand sanitiser for example, breaks down fatty layers. Soap does the same but has an additional effect of lifting up the molecules and washing them off as well. This is because soap has two ends to its molecule, one end loves water, the other hates it. The water hating end inserts into the fat layer while the water loving end lifts the dirt from the surface catching the dirt into soapy cages making it easy to remove. It does not matter if the water is hot or cold so long as the soap is present, the soapy bubbles do all the hard work. https://en.unesco.org/news/how-soap-kills-covid-19-hands
*Please wait outside the treatment rooms, in your car if you choose, before your appointment. For the foreseeable, we won't be making use of our waiting room.
*Be ready wearing your choice of 'mask' before you step from outside in. Information from Toulouse Hospital states that this can cut the transmission by 98.5%. This should be 2 layers of cotton fabric, it does not need to be a mask as long as the mouth and nose are covered e.g. a scarf.
*Ensure that you have given yourself enough time to complete both the consultation form and the new, additional COVID-19 risk assessment before your appointment. And that you have done them fully. Your safety and ours relies on this so we know it's a pain, but please be diligent.
*Please hand sanitise directly before entering our treatment rooms.
*When we come and collect you, please do not touch anything unnecessary. For instance, your therapist will open all doors for you.
*If you would like to snuggle under a blanket during your session, then we've been advised to request you bring your own with you. This is particularly relevant for reflexology clients, we'll still use our towels to cover you during your massage and wash them between clients as is our normal practice.