Terms and conditions
When a booking is made with Essential Feeling, Gidea Park, Romford, time is allocated for the correct therapist to carry out the requested booking. It may not be possible to change bookings or therapy after you have made your initial appointment. By making a booking you agree to call or e-mail to cancel or amend any booking made at your earliest convenience. By making the booking with Essential Feeling, Gidea Park, Romford you agree to arrive on time for your treatment, a cancellation charge being the full cost of the treatment booked and cancelled, may apply should you be late. Cancellations or changes should be made no more than 24 hours before the booking time otherwise the full fee will be payable. Any block booking packages are valid for 3 months from the date of purchase and must be paid for in one go. Split payments will not be accepted. Bookings for key dates such as Bank Holidays and celebration days (for example, but not limited to, Mothers Day, Valentines Day) will be payable in advance as will payment for your first booking with us. Only once payment has cleared in these instances will your booking be confirmed.
It is a term of this booking that you complete your massage or reflexology consultation form fully and accurately in good time for your treatment. If you are having RF therapy, you must have your WhatsApp consultation in good time where your therapist will go through consultation questions and you must complete the client declaration at least 24 hours before your scheduled appointment. You also accept that any treatment with Essential Feeling is of a complementary nature and in no way replaces traditional medicine or treatments.
There are no introductory offers available.
Payment is to be by credit card or bank transfer ahead of your first appointment. Subsequent appointments if you have had a good attendance record could be cash only on the day. Should alternative methods of payment be required, these can be arranged, but must be cleared before the treatment takes place.
Essential Feeling will not be held responsible for any loss or damage to personal property or oneself whilst on the premises. Lost property will be kept for a reasonable period of time not less than one month after which point it will be disposed of. Essential Feeling is a professional holistic therapy specialist providing only the complementary therapies listed on this website, please note this when making your booking.
Gift vouchers terms and conditions
A gift voucher allows the bearer to select items to the value specified on the gift voucher, or for the stated package at Essential Feeling. The bearer must quote that they will be paying with a gift voucher at the point of booking and provide the gift voucher code for payment in advance as with any first booking.
The voucher may only be redeemed against full price therapies from Essential Feeling. No other offers or promotions are valid against this voucher.
There is no cash alternative to the voucher and no refund will be provided. The nominal face value of this gift voucher is 0.0001p.
No change will be given should the items selected not total the value on the front of this voucher. The entire voucher value must be used in one sitting. Should the value of the treatment exceed the value of this voucher, the balance will be due for payment before the treatment commences.
The voucher must be presented to the therapist prior to receiving any treatments.
Essential Feeling reserves the right to reject any voucher of notification, that it deems in its sole discretion has been photocopied, duplicated, defaced or otherwise tampered with.
One voucher per person per transaction. Each voucher may only be used once.
A referral voucher is valid for 3 months from the date of issue. It may be used against the full price of a session within this period. Vouchers may be combined with other referral vouchers, but are not transferable. There is no cash alternative to the referral voucher. The nominal face value of the referral voucher is 0.0001p. Please quote at the time of booking that you will be using a referral voucher. No change will be given should the items selected not total the value of the vouchers. Should the value of the treatment exceed the voucher, the balance will be due before the session commences. This voucher must be presented to the therapist before treatment commences. Essential Feeling reserves the right to reject any voucher that it deems in its sole discretion has been photocopied, duplicated, defaced or otherwise tampered with. Each voucher may only be used once.
A goodwill voucher is valid for 3 months from the date of issue. It may be used against the full price of a session within this period. Vouchers may be combined with other goodwill vouchers, but are not transferable. There is no cash alternative to the goodwill voucher. The nominal face value of the goodwill voucher is 0.0001p. Please quote at the time of booking that you will be using a goodwill voucher. No change will be given should the items selected not total the value of the vouchers. Should the value of the treatment exceed the voucher, the balance will be due before the session commences. This voucher must be presented to the therapist before treatment commences. Essential Feeling reserves the right to reject any voucher that it deems in its sole discretion has been photocopied, duplicated, defaced or otherwise tampered with. Each voucher may only be used once.
We understand that unanticipated events happen occasionally in everyone’s life. To be effective and fair to all our clients, we have the following policies.
At Essential Feeling we make every effort to be available for long hours because we know that our clients have busy lives. This means we organise our lives around your schedule. We don’t work back to back from 7am to 10pm 7 days a week, if we did you wouldn’t get the quality service for which we have become known. The nature of being ‘on call’ for your convenience means that our lives revolve around you. Literally every day of the week is planned around who has booked in and when. So, we ask that you please respect this and be on time for your bookings so that we can continue to offer such flexibility in our appointment schedule and also give us adequate notice if your plans change for us to reschedule our lives as well as our appointments around your changed plans. We’ve detailed our policies regarding this for your information below.
24 hour advance notice is required when cancelling or rescheduling an appointment. This allows the opportunity for someone else to book this slot. If you are unable to give us 24 hours advance notice, you will be charged for your appointment. This amount must be cleared prior to scheduling your next appointment.
There are certain conditions that mean a particular therapy will not be suitable for you. If you are unsure, then please check with Essential Feeling prior to booking.
*For skin treatments, you will not be suitable if you have a pacemaker, or any other metallic prosthesis or implants including IUD. This is not to say you can’t have treatment at all, but just not in the area of the implant. Please bear this in mind before booking.
*Diabetes, high blood pressure or a history of cancer that has not been signed off by your doctor. Any current liver disease will also mean you will not be suitable.
*There are certain conditions that mean you may not get the best results from skin treatments, for instance, if you are a regular smoker, or drink regularly and heavily, this will affect your skin tone.
You should wait 2 weeks following any botox or fillers before you come for treatment. If you have any permanent fillers we need to avoid the area totally.
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered to have cancelled their appointment and the full amount will become due as per the above cancellation policy.
If you arrive late, your session will be shortened. You have booked your therapist to be available between the times you have secured. They may not be available later. Regardless of the length of treatment actually provided, because your therapist was unavailable for other clients during your allocated booking period, the full session will be due. Out of respect for ourselves and other clients, please plan accordingly and be on time. If you are more than ten minutes late without any contact Essential Feeling reserve the right to pass your appointment onto another client.
All usual booking conditions will apply as per this page, other than payment due which will be waived as the prize. There is no alternative to the prize of the therapy won. All therapies will be carried out at Essential Feeling premises and transport and any other associated costs will be payable by the winner.
Competitions/ Free Prize Draws
All terms and conditions apply as they would for individual bookings. This offer may not be used with any other offer or promotion outside of the Christmas offer and is not adaptable in any way. For instance, but not limited to, applying the offer to a course of three bookings for an existing client’s therapies.
From time to time we may run offers for the time of year, we categorise these as ‘Christmas offers.’ All terms and conditions apply as they would for individual bookings. This offer may not be used with any other offer or promotion outside of the Christmas offer and is not adaptable in any way. For instance, but not limited to, applying the offer to a course of three bookings for an existing client’s therapies.
PRIVACY (& CONSENT) NOTICE
YOUR PERSONAL INFORMATION – GENERAL DATA PROTECTION REGULATION (GDPR)
GDPR is bringing in new legal protection for personal information from May 2018. This tells you what personal information we hold and why, and what your rights are. Once you have read it please complete and sign the declaration at the bottom.
Therapist’s Name/Identity: Karen and Charlton Botha
Therapist’s Contact Details:
Telephone No: 01708747991
Email address: firstname.lastname@example.org
Address: 12 Oxley Close, Gidea Park, RM2 6NX
Data Controller Contact Details: Your therapist being Karen or Charlton Botha
Data Protection Officer: as above Karen and Charlton Botha
The Purpose of processing Client Data
I hold and use client data in order to provide you with the best possible treatment options, support and advice.
Lawful Basis for holding and using Client Information
The lawful basis under which I hold and use for information is
a) my legitimate interests i.e. my requirement to retain the information in order to provide you with the best possible treatment options and advice
b) my requirement to hold your information for the following legal reasons:
a. ‘claims occurring’ insurance: (records to be kept for 7 years after last treatment)
b. law regarding children’s records (records to be kept until the child is 25 or if 17 when treated, then 26)
c. CNHC requirements to retain information for 8 years
d. periodic updates
c) send over vouchers you earn
As I hold special category data (i.e. health related information), the Additional Condition under which I hold and use this information is: for me to fulfil my role as a health care practitioner bound under the AoR Confidentiality as defined in the AoR Code of Practice and Ethics.
What information I hold and what I do with it
In order to give professional therapy treatments, I will need to ask for and keep information about your health. I will only use this for informing therapy treatments and any advice I give as a result of your treatment. The information to be held is:
Your contact details
Medical history and other health-related information
Treatment details and related notes
I will NOT share your information with anyone else (other than within my own practice, or as required for legal process) without explaining why it is necessary, and getting your explicit consent.
As I am treating as the result of a referral, I have to share certain details with the person who referred you. They will not know anything about our treatments which will remain confidential within our practise, only that you came.
I will keep your information in line with the lawful basis listed above.
Your data will not be transferred outside the EU without your consent.
Protecting Your Personal Data
I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information we collect from you.
I will contact you using the contact preferences you have given me.
GDPR gives you the following rights:
The right to be informed:
To know how your information will be held and used (this notice).
The right of access:
To see your therapist’s records of your personal information, so you know what is held about you and can verify it.
The right to rectification:
To tell your therapist to make changes to your personal information if it is incorrect or incomplete.
The right to erasure (also called “the right to be forgotten”):
For you to request your therapist to erase any information they hold about you
The right to restrict processing of personal data:.
You have the right to request limits on how your therapist uses your personal information
The right to data portability: under certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems.
The right to object:.
To be able to tell your therapist you don’t want them to use certain parts of your information, or only to use it for certain purposes.
Rights in relation to automated decision-making and profiling.
The right to lodge a complaint with the Information Commissioner’s Office:
To be able to complain to the ICO if you feel your details are not correct, if they are not being used in a way that you have given permission for, or if they are being stored when they don’t have to be.
Full details of your rights can be found at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.
If you wish to exercise any of these rights, please email your therapist, Karen or Charlon Botha on email@example.com
If you are dissatisfied with the response you can complain to the Information Commissioner’s Office; their contact details are at: www.ico.org.uk
If you don’t agree to your therapist keeping records of information about you and your treatments, or if you don’t allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you
Your therapist has to keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed
Your therapist can move their records between their computers and IT systems, as long as your details are protected from being seen by others without your permission.