Terms and conditions

Welcome to Essential Feeling, where your well-being is our priority. By engaging our services, in any location, you agree to the following. Please review and adhere to these terms to ensure a smooth and comfortable experience.
1. Filming for Protection: We may film medical procedures, including injections, to ensure accurate documentation and patient safety.
2. Social Media Authorisation:
Filmed content won’t be used on social media unless you grant explicit authorisation.
You can provide social media usage consent on your consultation form or modify it later if needed.
3. Privacy and Treatment:
Filmed material is treated as confidential medical records, in compliance with privacy regulations.
Filmed material won’t be used for advertising without your explicit permission.
4. Changes to Bookings:
Once a booking is confirmed, changes may not be feasible due to therapist allocation.
You agree to promptly call or email to cancel or amend bookings.
5. Timeliness and Cancellation:
Arriving on time is crucial for any appointment at any Essential Feeling treatment centre.
Late arrivals may incur a cancellation charge equal to the full treatment cost and/ or a shorter treatment time. If you are on the Unlimited aftercare package, then you will be charged for any missed appointments with less than 24 hours notice.
Cancellations or changes must be made at least 24 hours before the appointment to avoid full fee charges.
6. Block Booking Packages:
Packages are valid for three months from purchase, requiring full payment.
Cancelling the first session more than 24 hours from your first session entitles a refund, with a £15 admin fee. After that, no refund will be provided.
7. Consultation and Consent:
Accurately complete the consultation form  in advance.
For RF therapy, review and submit the consultation form and client declaration 24 hours before your appointment.
For all treatments, you must read all the relevant information and by attending your appointment you are confirming you have read and understood this. It is your responsibility to research the side effects of any treatment you book with us at Essential Feeling.
8. Complementary Nature of Treatment:
Essential Feeling treatments are complementary and not a substitute for traditional medicine.
9. Communication and Photography:
We may communicate with your surgeon and may use discreetly captured photographs for our website or social media.
Your privacy rights are upheld, and you can unsubscribe from our mailing list anytime.
10. Payment and Property: – Payment by credit card or bank transfer is due before the first appointment. Your booking is not confirmed until cleared payment has been received.  Essential Feeling is not responsible for personal property loss or damage. Lost property will be kept for a reasonable amount of time, not less than one month.
11. Limitations and Children’s Policy: – Essential Feeling specialises in complementary therapies, and children’s attendance must be pre-arranged.
12. Gift, Referral, and Goodwill Vouchers: – Vouchers have specific usage guidelines and terms. Please refer to our voucher terms. None are transferable or refundable. Payment by gift voucher must still be made in advance by providing the voucher code at the point of booking. Lost vouchers will not be replaced by Essential Feeling.
13. Policy Adherence and Respect: – Respect our cancellation and timeliness policies to ensure fairness and quality service.
14. Complaints and Disputes: – Address complaints promptly. Disputes should be raised directly with the respective clinic and practitioner ideally at the point of dispute so we can deal with this effectively.
15. There are certain conditions that mean a particular therapy will not be suitable for you. If you are unsure, then please check with Essential Feeling prior to booking.
*For skin treatments, you will not be suitable if you have a pacemaker, or any other metallic prosthesis or implants including IUD. This is not to say you can’t have treatment at all, but just not in the area of the implant. Please bear this in mind before booking.
*Diabetes, high blood pressure or a history of cancer that has not been signed off by your doctor. Any current liver disease will also mean you will not be suitable.
*There are certain conditions that mean you may not get the best results from skin treatments, for instance, if you are a regular smoker, or drink regularly and heavily, this will affect your skin tone.
You should wait 2 weeks following any botox or fillers before you come for treatment. If you have any permanent fillers we need to avoid the area totally.
By proceeding with Essential Feeling services, you acknowledge and agree to these combined terms.
For inquiries or clarification, contact us at Essential Feeling, Oxley Close, Gidea Park, Romford, RM2 6NX.


GDPR is bringing in new legal protection for personal information from May 2018. This tells you what personal information we hold and why, and what your rights are. Once you have read it please complete and sign the declaration at the bottom.

Therapist’s Name/Identity: Karen and Charlton Botha

Therapist’s Contact Details:

Telephone No: 01708747991

Email address: bookings@essentialfeeling.co.uk

Address: 12 Oxley Close, Gidea Park, RM2 6NX

Data Controller Contact Details: Your therapist being Karen or Charlton Botha

Data Protection Officer: as above Karen and Charlton Botha

The Purpose of processing Client Data

I hold and use client data in order to provide you with the best possible treatment options, support and advice.

Lawful Basis for holding and using Client Information

The lawful basis under which I hold and use for information is

a) my legitimate interests i.e. my requirement to retain the information in order to provide you with the best possible treatment options and advice

b) my requirement to hold your information for the following legal reasons:

a. ‘claims occurring’ insurance: (records to be kept for 7 years after last treatment)

b. law regarding children’s records (records to be kept until the child is 25 or if 17 when treated, then 26)

c. CNHC requirements to retain information for 8 years

d. periodic updates

c) send over vouchers you earn

As I hold special category data (i.e. health related information), the Additional Condition under which I hold and use this information is: for me to fulfil my role as a health care practitioner bound under the AoR Confidentiality as defined in the AoR Code of Practice and Ethics.

What information I hold and what I do with it

In order to give professional therapy treatments, I will need to ask for and keep information about your health. I will only use this for informing therapy treatments and any advice I give as a result of your treatment. The information to be held is:

Your contact details

Medical history and other health-related information

Treatment details and related notes

This website uses cookies by nature of the way it is built

I will NOT share your information with anyone else (other than within my own practice, or as required for legal process) without explaining why it is necessary, and getting your explicit consent.

As I am treating as the result of a referral, I have to share certain details with the person who referred you. They will not know anything about our treatments which will remain confidential within our practise, only that you came.

I will keep your information in line with the lawful basis listed above.

Your data will not be transferred outside the EU without your consent.

Protecting Your Personal Data

I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information we collect from you.

I will contact you using the contact preferences you have given me.

Your Rights

GDPR gives you the following rights:

The right to be informed:

To know how your information will be held and used (this notice).

The right of access:

To see your therapist’s records of your personal information, so you know what is held about you and can verify it.

The right to rectification:

To tell your therapist to make changes to your personal information if it is incorrect or incomplete.

The right to erasure (also called “the right to be forgotten”):

For you to request your therapist to erase any information they hold about you

The right to restrict processing of personal data:.

You have the right to request limits on how your therapist uses your personal information

The right to data portability: under certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems.

The right to object:.

To be able to tell your therapist you don’t want them to use certain parts of your information, or only to use it for certain purposes.

Rights in relation to automated decision-making and profiling.

The right to lodge a complaint with the Information Commissioner’s Office:

To be able to complain to the ICO if you feel your details are not correct, if they are not being used in a way that you have given permission for, or if they are being stored when they don’t have to be.

Full details of your rights can be found at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.

If you wish to exercise any of these rights, please email your therapist, Karen or Charlton Botha on bookings@essentialfeeling.co.uk

If you are dissatisfied with the response you can complain to the Information Commissioner’s Office; their contact details are at: www.ico.org.uk


Please note:

If you don’t agree to your therapist keeping records of information about you and your treatments, or if you don’t allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you

Your therapist has to keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed

Your therapist can move their records between their computers and IT systems, as long as your details are protected from being seen by others without your permission.